Returns and Refunds

We understand that sometimes things just don't go as planned. To begin the return process, contact our support team at info@fittedrims.com and a Fitted Rims Support representative will respond within 24 hours.

Return Policy Summary

• Return window: 90 days from delivery.
• Product condition: new only — unused, unmounted, undriven, in original packaging.
• Return method: by mail via any trackable carrier.
• Return shipping: customer responsibility (except for damaged, defective, incorrect, or fitment-guarantee items).
• Restocking fees: none.
• Exchanges: not accepted — return for refund and place a new order.
• Refund processing: within 7 days of receiving and inspecting the return.

Here's how the return process works.

1. Submit the return request

Returns are accepted within 90 days of delivery. Only new, unused tires and wheels that have not been mounted or driven on are eligible for return. Once we receive the items back in our warehouse and confirm they are in resellable condition, we will issue a refund to the original form of payment within 7 days. We do not charge a restocking fee.

Return shipping is the customer's responsibility. You may use any trackable carrier (FedEx, UPS, USPS) at your own cost. Return shipping charges are not refunded. If the wrong item was shipped, the item is damaged or defective, or the product does not fit your vehicle under our Fitment Guarantee, we will cover return shipping by providing a prepaid label.

For B2B accounts: Please email info@fittedrims.com to start your return.

2. Ready your tires for shipment

Package the items securely and include your order number and RMA reference (which we will provide) on the outside of the package or attached to the tread.

3. Ship your tires to us

Drop the shipment off at any carrier location and share the tracking number with our support team so we can monitor delivery back to the warehouse.

Exchanges

We do not process direct exchanges. If you need a different size, brand, or specification, return the original item for a refund and place a new order for the replacement product.

Tires shipped to a shop

If the tires were shipped directly to a shop and need to be returned, contact us — in eligible cases we can arrange a carrier pickup from the shop; otherwise, standard customer-paid return shipping applies.

Shipping and Damage Claims

If your order arrived and the tires or wheels are either incorrect or damaged, please email our Support team at info@fittedrims.com as soon as possible. We'll report the damage to the carrier and the shipper, and create a replacement order for you. We will need the damaged or incorrect items returned, so we'll make arrangements for them to be picked up. All you need to do is attach the shipping labels (which we'll send to you) to the items.

Cancellation Requests

We have a 30-minute cancellation window that starts as soon as an order is placed. During that time you can request to cancel your order and, in most cases, we can. Because we require our suppliers to ship all orders that they receive within a certain amount of time, we can't cancel any orders after 30 minutes have passed. To cancel your order within 30 minutes of placing it, log in using your Fitted Rims account then navigate to Order History. There you will see your orders and the option to cancel them.

Manufacturer's Warranty Policy

Fitted Rims extends the manufacturer's warranty coverage to you, the customer, on anything that we sell. This warranty provides quality assurance of the manufacturer's product and allows for repair or replacement of the product due to defects from materials or workmanship. Select tires may also be backed by an additional warranty, such as a treadwear mileage warranty or free trial period(s), in addition to being covered for a period of time after the date of manufacture or proof of purchase, whichever one comes first. As with most warranties, this can only be applied to the original tire purchaser, meaning the warranty is not transferable to any other party.

Like most warranties, conditions out of the manufacturer's control are not covered. This includes but is not limited to: irregular wear caused by a lack of maintenance or the vehicle, damage from accidents, vandalism, or driving on a flat, under- or over-inflating the tires (improper inflation), incorrect application of size and/or specification (the tire used was not the right size or specification for your vehicle), improperly storing your tires, or tires with a special classification (such as "NA" for non-adjustable).

The specifics of each warranty will vary by manufacturer and line, so it is important to check the warranty documents for the tires in question, which can be found on the specific manufacturer's website. To ask a question about a tire warranty or to submit a tire for warranty consideration, please contact Fitted Rims directly via email or phone. You can also work with your local dealer who carries that brand of tire for assistance.